Terms of Use

EagleSwap is an exchange aggregator. It compares rates from independent third-party exchange providers (“Providers”) and routes your swap to one of them. The Provider executes the swap and receives your deposit. EagleSwap never holds, custodies, or controls your assets or private keys and does not control the Providers.

A quote is valid only for the exact asset, network, amount, addresses, memo or tag, and deposit window shown. A floating-rate quote is an estimate and the final amount may differ. A fixed-rate quote applies only if the full payment arrives on time and every instruction is followed. A quote may be recalculated, delayed, declined, or refunded if the payment is late, incomplete, split, or duplicated; the asset, network, amount, memo, or tag is wrong; network fees reduce the amount received; or the Provider cannot execute it. Our fee is shown in the quote or is included in the rate. Fiat values are indicative only.

Check every detail before sending. Blockchain transfers are irreversible. You alone bear any loss caused by a wrong or incompatible address, asset, network, amount, memo, or tag; an expired, late, reused, split, or duplicate deposit; an unsupported asset; or a compromised wallet, device, or account. You must own or be authorized to use every wallet involved. For a pay link, the payer and the payee are each bound by clauses 2 and 3.

Providers screen addresses and transactions for sanctions, fraud, and blockchain risk. A screening flag is not an accusation against you. A Provider may hold or freeze a deposit, output, or refund if the law or a competent authority requires it, or if screening links the assets to theft, fraud, or sanctions. Before releasing held assets, the Provider may ask you for more information. Held assets may be released to you, returned to their rightful owner, or handed to the authorities. EagleSwap cannot lift or speed up a freeze and, to the extent the law allows, owes no compensation for a hold, however it ends. How often this happens is published on our Transparency page.

If a swap cannot be completed after a valid deposit, the Provider will attempt a refund where the asset, network, and screening allow it, less network and recovery costs. The refund goes to the refund address you provided or, if you did not provide one, to the sending address. No refund or recovery is guaranteed. Report any problem to support, using the contact details published on the Service, with the order ID and transaction hash.

You must be at least 18 and legally able to use digital-asset exchange services. The Service is not available to anyone located in or ordinarily resident in the United States or its territories, the European Economic Area, the United Kingdom, Canada, Costa Rica, or any country where cryptocurrency use is prohibited; anyone in a country under comprehensive OFAC or United Nations sanctions; or anyone sanctioned, listed, or acting for such a person. Each use confirms that none of this applies to you. You must not use the Service to break any law or sanction; to launder money, finance terrorism, or exchange stolen, fraudulent, or sanctioned assets; to facilitate ransomware, scams, or other crime; to manipulate quotes, referrals, commissions, or Provider controls; to attack, scrape, or bypass the Service; or to impersonate anyone. We may refuse, suspend, or end access at any time and may be unable to explain a decision.

Credentials are confidential and must stay server-side; you are responsible for all use of them, and we may limit or revoke them at any time. Partners must not present themselves as EagleSwap, make promises on our behalf, or offer the Service to anyone excluded under clause 6, and are responsible for their own customers. Commission is earned only on eligible completed swaps at the rate shown in the partner account and may be withheld or reversed for error, fraud, or breach. No partnership, agency, or employment is created.

The Service is provided “as is” and “as available”. Digital assets are high-risk and total loss is possible; they are not covered by deposit insurance, investor compensation, or chargebacks. To the fullest extent the law allows, EagleSwap disclaims all warranties, express or implied, and guarantees no rate, completion, timing, refund, recovery, availability, or Provider conduct. EagleSwap is not liable for indirect, consequential, or punitive loss, for loss of profits, assets, or data, or for the acts of any Provider, blockchain, wallet, or third party, any hold or freeze, market movement, your errors, or events beyond our control. EagleSwap's total liability for any claim is limited to the fees it actually received for the swap concerned, except for commission EagleSwap owes under clause 7. These limits apply on any legal basis and do not exclude liability that the law does not allow us to exclude.

You will indemnify and hold harmless EagleSwap and its operators, affiliates, and personnel from any claim, loss, penalty, or cost, including legal fees, arising from your unlawful use of the Service, your breach of these Terms, or your API, partner, or customer activity, except to the extent caused by EagleSwap. You release EagleSwap from every claim arising from a dispute between you and a Provider, a claimant to your assets, or any other third party. You are responsible for your own taxes.

These Terms are governed by the laws of Costa Rica, without regard to conflict-of-law principles. Venue and forum shall be the competent courts of Costa Rica unless mandatory law provides otherwise. Before starting any proceeding you must contact support and make a reasonable attempt to resolve the dispute.

We may update these Terms by publishing a new version with a new date. Changes apply from publication and do not alter the terms of a swap already created; continued use means acceptance. These Terms, together with the Privacy Policy, are the entire agreement between you and EagleSwap about the Service. The Service's software, branding, designs, and content belong to EagleSwap or its licensors and may not be copied or exploited without written permission. If a provision is unenforceable, it is limited to the minimum extent needed and the rest stays in force. Failure to enforce is not a waiver. You may not assign these Terms; we may assign them with a transfer of the Service. We are not responsible for events beyond our reasonable control.